hull's Mercedes independent specialists

Terms of Sale

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1. General 

1.1 These Terms of Sale apply to all services and repairs provided by Mer-Tech (“the Garage,” “we,” “us,” “our”) to customers (“you,” “your”). 

1.2 By requesting our services, you agree to these Terms of Sale. 1.3 We reserve the right to modify these terms at any time. Any changes will be communicated via our website or in writing at our premises.

2. Estimates and Quotations 

2.1 All estimates and quotations are valid for 7 days from the date issued and are subject to change if additional faults or requirements are identified during the service or repair process. 

2.2 Any additional rechargeable work required will only be undertaken after obtaining your consent.

2.3 Our prices (other than for MOT’s) are exclusive of VAT.

3. Bookings and Cancellations 

3.1 Bookings can be made in person, over the phone, or online. 

3.2 You may cancel or reschedule your appointment with at least 24 hours' notice. Failure to provide adequate notice may result in a cancellation fee.

4. Payment Terms 

4.1 Payment is due in full upon completion of the service or repair unless otherwise agreed in writing. 

4.2 We accept payment by cash, credit/debit card or bank transfer only. 

4.3 A deposit may be required for certain services or special-order parts. 

4.4 Failure to make payment may result in additional charges, including late payment fees and legal costs.

4.5 A general lien will be held over your vehicle and the vehicle not released until full cleared payment has been received by us.

5. Parts and Warranties 

5.1 We use quality parts for all repairs.

5.2 Any warranties on parts will be subject to the manufacturer’s terms. 

5.3 We provide a 12 months or 10,000 miles warranty (whichever comes sooner) on labour for repairs, excluding wear-and-tear items or faults. 

5.4 Second hand parts: a limited 7 day warranty is included if we supply used parts on your behalf. We do not stock or directly supply used parts and these will only be sourced by us in exceptional circumstances and the customer pre agrees to this. 

5.5 If a second hand part is used and is found to be faulty the labour charges will apply for consecutive replacements of the used part unless the cause of the failure is due to our workmanship.

5.6 We do not usually accept customer supplied parts unless there are exceptional circumstances.  We will not warrant or be held responsible for any parts supplied by the customer, whether new or used.  Should such parts cause any damage to the vehicle, we shall be entitled to charge for any costs incurred, including any labour for their installation and/or removal and will not be held responsible for any consequential loss or damage.

 

5.7 Should you change your mind once a part has been ordered a handling charge or even full payment may still be required should the part not come with a full returns policy.

5.8 If any parts are replaced, the original parts will be made available to you for viewing and examination at your request (within 14 days of fitting the new part) up to and including the time that you collect the Vehicle. If you wish to remove the original parts from the Garage, we shall be entitled to charge a surcharge, which will be refunded on their return.  If you do not wish to inspect the parts, we will dispose of them following collection of the Vehicle.

6 Work

6.1 We shall use our best and reasonable endeavours to give you an accurate timescale for the work. If, due to circumstances beyond our control, including non-availability of parts or a delay in delivery, it will not be possible for the Work to be completed as arranged, we will contact you as soon as is reasonably possible to inform you accordingly.

6.2 We will provide details of the estimated cost of any work required before it is carried out and this shall be agreed upon by the Customer and the Garage prior to commencement of the work.

6.3 During the course of the work it may become evident that additional parts and / or labour is required.   If one part or component is found to have failed, we may need to remove and inspect other components or parts on the vehicle.   In this event no additional chargeable work will be carried out nor parts ordered without the prior consent of the Customer.  We will inform you immediately and provide an estimate for the additional parts and labour.

6.4 Once we are in receipt of your vehicle’s keys and the work is booked, this will be deemed as acceptance of the cost of the work and acceptance of these terms and conditions.

6.4 If your vehicle requires special oils, long life / platinum spark plugs or pollen filters during the service, these will be provided at an additional charge and we will inform you of the costs on the day of your service.

6.5 Should the customer wish to cancel the work once work has commenced, they will be required to pay for all labour and parts used up to the point of cancellation and shall be invoiced for the same.    If the customer has been provided with a courtesy car it must be returned to the Garage immediately upon cancellation. 

7. Collection and Storage 

7.1 Vehicles must be collected within 1 day of the agreed completion date unless pre agreed with us. 

7.2 Failure to collect a vehicle within this timeframe may result in storage fees of £25+vat per day. 

7.3 If a vehicle remains uncollected for 14 days after notification, we reserve the right to take appropriate legal action, including disposal or selling of the vehicle to recover costs.

8. Liability and Disclaimers 

8.1 We will take all reasonable care of your vehicle while it is in our possession. 

8.2 We are not liable for any loss or damage caused by factors beyond our control, including theft, fire, or vandalism. You should have adequate insurance to cover any losses at all times. 

8.3 We do not accept responsibility for any pre-existing faults or underlying mechanical issues that become apparent during or after the repair process.   Should a fault relating to our work occur and be found to be due to an underlying or pre-existing fault this will void any warranty you may have with us.  

8.4 Unless you inform us to the contrary we will assume your vehicle has been serviced in accordance with its manufacturer specifications.  

9. Customer Responsibilities

9.1 You must provide your name, contact number, current address and accurate and complete information about your vehicle and its issues. 

9.2 Personal belongings should be removed from the vehicle before service, as we are not responsible for lost or damaged items.

10. Complaints and Disputes 

10.1 If you have any concerns or complaints, please notify us as soon as possible so we can attempt to resolve the issue.    Should you not be satisfied with our response please ask for a copy of our Complaints Procedure. 

10.2 Disputes will be handled in accordance with UK consumer rights laws (or relevant jurisdiction).

11. Governing Law 

11.1 These Terms of Sale are governed by the laws of England.

By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms of Sale.

11.2 If you place an order for Work via the phone or internet you warrant that you are legally capable of entering into a contract, you are at least 18 years old and you reside in the UK.